Systems for small business · Sydney

Terms of Service

Last updated 3 November 2026 · Komiti (ABN 45 984 876 899)

The things that matter most: for systems work, the package, the scope and the fixed build price are agreed in writing after the free call and the paid systems map (Start, for an idea with no business yet, has no systems map), and every account stays in your name. AI makes mistakes, so what it produces is a draft that a person checks before it's relied on. And Komiti is not a registered tax agent, accountant or lawyer: it gives general information, not advice about your situation.

These terms have two parts. Part A covers the systems builds and the monthly service. Part B covers the Komiti software, the app and the free tools on this site. Nothing in these terms excludes, restricts or modifies your rights under the Australian Consumer Law.

Part A. Systems build and monthly service

A1. The free call, the systems map and the scope

The 30-minute call is free, with no obligation. If it looks worth doing, we quote you a systems map: we learn the programs you use and write down where information gets typed twice, where jobs or money fall through, and what you can't see. You get that map in writing, with a recommendation of which package and a fixed-price plan.

The systems map is A$490 + GST = A$539 total. It's invoiced from Xero before the map starts. If you go ahead with a build from that plan, the full A$539 is credited against the build fee. If you don't go ahead, you keep the written map. There's no obligation to go ahead with a build. If you do, the scope of the build is what we agree in writing after the map. Anything outside that scope isn't included unless we both agree to it in writing.

A2. What the build includes

There are four packages. The work in each is what's agreed in writing.

In every package, you get a written handover and a guide to how it works. Custom tools Komiti builds for you are yours to keep and use in your business.

A3. Price and payment

The build is a fixed price, stated in writing before work starts. Prices are shown as the amount plus GST, then the total.

You pay 50% to book and 50% on handover. Both are invoiced from Xero. The systems map fee is invoiced separately before the map starts.

A4. Cancelling or stopping the build

If you cancel before work starts, your deposit is refunded in full. If either side stops after work has started, you pay for the work done to that point at a fair proportion of the fixed price and you get everything built so far; any unused deposit is refunded.

A5. Timing

Connect is usually built within 5 working days of getting the access it needs, and Run within 10 working days. The timing for Build is agreed in the written plan. If the agreed build isn't finished, we keep going at no extra charge. This is a commitment to finish the agreed build, not a guarantee of any particular result, time saving or outcome for your business.

A6. The monthly service

The monthly fee starts at handover and is month to month, with no lock-in and no exit fee. The monthly fee for each package is:

It covers checking it runs, fixing it when a vendor changes something, small improvements, and a short monthly report. Cancel by email and it ends at the end of that month. If you cancel, what's built stays in your accounts and keeps running, but nobody watches or fixes it.

A7. Tool and text-message costs

The software and text-message services the systems use are paid by you directly, on accounts in your name. They aren't part of our fees. Before work starts, we tell you in writing the expected monthly cost. Those providers' own terms apply, and their prices can change.

A8. Your accounts, access and customers

A9. What the systems services don't include

A10. AI makes mistakes

Where the systems we build use AI, AI output contains errors. Part of the handover is how your team checks what they produce. You're responsible for checking anything an AI tool drafts before it's sent, published or relied on.

A11. If something goes wrong

Tell us at [email protected]. Nothing in these terms excludes, restricts or modifies your rights under the Australian Consumer Law, including the guarantee that services are provided with due care and skill.

A12. The Start package

Start is for someone with an idea and no business yet. The first step is the same free 30-minute call. There is no systems map for Start, because there are no systems to map yet, so the systems map fee in A1 doesn't apply to it.

Part B. The Komiti software, app and free tools

1. What Komiti does

The Komiti software, app and free tools help Australian businesses keep on top of payroll and compliance. They:

The AI-based tools are grounded in publicly available guidance from sources such as the ATO, ASIC, Fair Work and state regulators.

2. What Komiti is not

Where something falls outside what Komiti can properly do, it will tell you so and suggest you speak to a registered tax agent, accountant, bookkeeper or solicitor. Please take that seriously: it isn't a disclaimer for its own sake.

3. Everything is a draft until you check it

AI output contains errors. Assume it will, at least small ones. Every document Komiti produces is marked as an AI-assisted draft requiring verification, and nothing is final until you have read it, corrected anything that's wrong, and approved it. That review step is a condition of using the service, not an optional extra. You are the person who decides whether a document is accurate and fit to be used or lodged.

4. Your compliance calendar is a prompt, not a determination

When you set up a business profile, Komiti works out a list of obligations that appear to apply to a business of that shape. This is the part people find most useful, so it is worth being precise about what it is and isn't.

Treat the calendar as a well-researched prompt to check something with the relevant authority, your accountant, your bookkeeper or your lawyer. It is not a determination that you are compliant, and it is not a substitute for professional advice about your situation.

5. Your document vault: we store, we don't verify

Documents you upload are stored against your account and are reachable only when you are signed in. Two things to be clear about:

You are responsible for what you upload, including having the right to store it and any personal information it contains about other people.

6. Change alerts are best efforts

If you ask to be told when rules change, we will genuinely try: currently a person reads regulator updates and emails you. But:

7. Payday reminders and your Xero connection

If you connect Xero to Payday Watch:

8. What you agree not to do

9. Pricing and turnaround

The Komiti software is free for existing accounts and is not sold separately at the moment. Where a price is shown, that is what applies. Planned future pricing is labelled as planned and is not a commitment. Turnaround times for document jobs are agreed with you per job: we would rather set a realistic expectation than publish a service level we haven't yet proven at volume. If we're going to miss an agreed timeframe, we'll tell you before the deadline, not after.

10. If something goes wrong

Tell us at [email protected]. If a document we produced has a material problem, we'll redo it. If we can't put it right, we'll refund what you paid for that job. Nothing in these terms excludes, restricts or modifies your rights under the Australian Consumer Law, including the guarantee that services are provided with due care and skill. To the extent the law allows, our liability for any claim connected with the service is limited to re-supplying the service or refunding the amount you paid for it.

11. Your information

How we handle information is set out in our Privacy Policy, including which third-party providers process it and how long we keep it.

12. Changes and ending the service

We may update these terms; the date at the top will change. You can stop using Komiti at any time and ask us to delete your information. We may suspend access if these terms are being breached.

13. Governing law

These terms are governed by the laws of New South Wales, Australia.

These terms are written to be accurate and readable. They have not yet been reviewed by a lawyer. If you need reviewed terms for a procurement or due-diligence process, tell us and we'll arrange that before you sign anything.